Our premium support memberships
provide access to remote assistance, priority scheduling, and more.

FEATURES
✓ Basic triage 24/7/365
✓ Normal escalations for service calls - 5 business days
✓ Labor rate = $175/hr

No Plan

You're okay with the basics

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Essentials +

You value 24/7/365 access to the support team.

Schedule a Consultation

FEATURES
✓ 24/7 Remote Support within 60 min
✓ Remote appointments with Adv Support
✓ Discounted labor rate - 5%
✓ Normal escalations for service calls - 2 to 4 business days
✓ Remote programming - 5% discount

$69/mo
$745/yr

Priority

You also need the flexibility to schedule on-site appointments tailored around your schedule.

Schedule a Consultation

FEATURES
✓ 24/7 Remote Support within 30 min
✓ Remote appointments with Adv Support
✓ Discounted labor rate - 10%
✓ On-site support within 3 business days
✓ System review & software updates discounted
✓ Remote programming 10% discount
✓ Service equipment loaners (if available)
✓ Night + weekend appointments

$159/mo
$1,717/yr

Signature

Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.

Schedule a Consultation

FEATURES
✓ 24/7 Remote Support within 10 min
✓ Remote appointments with Adv Support
✓ Discounted labor rate - 20%
✓ On-site support same/next day
✓ System review & software updates 1 x yr included
✓ Remote programming - 1 x 30 min call included per month
✓ Service equipment loaners (if available)
✓ Night + weekend appointments
✓ Proactive system monitoring
✓ Skip the line, every time

$329/mo
$3,553/yr

All memberships are month-to-month with no commitment. Cancel any time.

I just want to create my account at this time. (No credit card required.) 
Please note: Your support will be limited to M-F, 9-5 and is subject to availability.

Complete Account Only

Featured Member Benefits

Ready For A Better Technology Experience?

View Plans

Limited time discount offer applies to initial membership selection and will be valid for the lifetime of the membership. 
Offer is non-transferrable and valid as long as the account is in good standing.

✉ support@macauleyllc.com

✆ text or call 512.913.1730

Network Security & Parental Controls 

Protect your personal data and family from malicious sites, botnets, ransomware, phishing attacks, and more with this optional add-on. Leveraging the latest cybersecurity technology and fully managed on your behalf, we provide you with peace-of-mind against today’s evolving threat landscape. Parental control features also allow you to block access to unwanted content and manage daily usage in your home. 

Available as an add-on exclusively for our members.

Watch the video to learn more about our membership experience or schedule a consultation with one of our membership specialists for more information.

Choose Your Support Experience

Choose Your Support Experience

Rapid Response 24/7

Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.

Prioritized Scheduling &
After-Hours Appointments

When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.

Proactive System Monitoring

Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.

Exclusive Service Discounts

Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts. 

Our team of technology experts can answer any questions you might have and help you select the right membership for you.